How Campo de’ Fiori turned “I’ll review it later” into three times as many Google reviews.
3×
as many 4- and 5-star Google reviews
Happy guests have good intentions.
They enjoyed the food, the service was warm and they fully mean to leave a review. Then they leave the restaurant, life happens and the review joins a long list of things they meant to do.
For restaurants, that gap matters. Google reviews are often the first thing a new guest checks before booking a table.
At Campo de’ Fiori in Paphos, FoxPay closed that gap by asking for the review at the right moment: straight after payment. The restaurant reports three times as many 4- and 5-star Google reviews.
Good intentions, forgotten by dessert.
Many satisfied guests never leave a review.
It is not because they did not enjoy their visit. It is because the moment passes. By the time they are home, the meal is a pleasant memory rather than something to write about.
Asking for reviews in person can feel awkward, and printed cards or signs are easy to ignore. The restaurant needs a way to ask while the experience is still fresh, without putting pressure on guests.
Asking at the right moment.
With FoxPay, guests pay the bill from their own phones.
They scan the QR code at the table, review the bill and pay. As soon as the payment is complete, FoxPay shows a direct link to the restaurant’s Google review page.
The guest is already holding their phone. The meal has just ended. Leaving a review takes a few taps instead of a reminder they will probably forget.
There is no app to download, and FoxPay works alongside the restaurant’s existing POS.
A month of reviews, simulated
Ask while it’s fresh.
Happy guests mean to leave a review. FoxPay asks the moment they finish paying.
By the time they get home, the review is forgotten.
The Google review link appears as soon as the bill is paid.
Still view: over the month, 4 guests leave a review without a prompt. With FoxPay asking after payment, 12 do.
ResultAt Campo de’ Fiori, Paphos: 3× as many 4- and 5-star Google reviews
In the restaurant’s words
“This is much more effective for us and popular with the guests. We would never go back.”
🦊 Our translation: “I’ll review it later” has a terrible memory. We caught it early.
What changed at Campo de’ Fiori.
With the review link appearing right after payment, more happy guests acted on their good intentions.
Campo de’ Fiori reports three times as many 4- and 5-star Google reviews.
- Guests see the review link at the moment they finish paying
- Leaving a review takes a few taps, on the phone already in their hand
- Staff do not need to ask guests for reviews in person
- More of the guests who enjoyed their visit say so publicly
Why reviews are part of the payment moment.
The end of the meal is when guests feel most strongly about their visit.
By placing the review request inside the payment flow, FoxPay turns that moment into something useful for the restaurant. Each new review helps the next guest choose where to eat.
For Campo de’ Fiori, the payment process now does more than settle the bill. It helps build the restaurant’s reputation.
How many reviews are your happy guests forgetting?
Every restaurant has guests who loved their visit and never said so online.
At Campo de’ Fiori, asking at the right moment led to three times as many 4- and 5-star Google reviews.
